FAQ

product information

fabric sweater: organic cotton.

ingredients lip balm: theobroma cacao seed, caprylic/capric triglyceride, ricinus communis seed oil, tocopherol, lanolin, glycerin, maltitol, aroma, helianthus annuus seed oil, rhus verniciflua peel cera, silica. store at room temperature.

prices and payment

orders can be paid via paypal or stripe. prices as stated on the website are inclusive of VAT.

order confirmation

you will receive an order confirmation by email shortly after placing your order. 

shipping lip balm

netherlands: all orders are shipped with postnl via snail mail. we don't offer tracking, but if you want to find out if your order is in transit feel free te reply to your confirmation email. we dispatch your purchase within 5 working days of receiving an order confirmation. please note that we are unable to held liable for the loss of your package once it has been dispatched.

international: all orders are shipped with postnl via snail mail. we don't offer tracking, but if you want to find out if your order is in transit feel free te reply to your confirmation email. we dispatch your purchase within 5 working days of receiving an order confirmation. please note that we are unable to held liable for the loss of your package once it has been dispatched.

shipping sweater

netherlands: all orders are shipped with postnl. your track and trace code can be send upon request. we dispatch your purchase within 5 working days of receiving an order confirmation.

international: all orders are shipped with postnl. your track and trace code can be send upon request. we dispatch your purchase within 5 working days of receiving an order confirmation.

return policy

if you want to exchange your sweater for a different size, you can do so within 5 working days by sending an email to hello@kiyokothebrand.com  please note that you have to pay full shipping costs for your exchange. we don't take returns of the sweater or lip balm. in the unlikely event that you are unsatisfied with your purchase because it's damaged, please let us know by email and we will find a solution.

general terms and conditions

by purchasing one of kiyoko vof's products, you agree with our general terms and conditions. please see the menu below for more details.